- http://helpdesk.ukserp.ac.uk - ‘Please note project support will only be provided during our operating hours of Mon-Fri, 9am-5pm.
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Unable to log into Web-based VMware Horizon
Some users have had issues logging into the HTML Access version of VMware Horizon. Users are advised to launch the Horizon client through the SAIL portal. If there are issues using the Horizon client please ensure that your you are working with the latest version.
App Volumes manager Error
If this error message appears it is likely due to a server error, please log a ticket with our helpdesk.
Eclipse or the R interface lagging
restart Restart the desktop, if there is still lagging then please log a ticket with our helpdesk.
Eclipse issue with database
'Eclipse is requesting a driver / Database isn't working correctly'
Please follow the steps in this guide to connect to the database, please check the Notes section, referring to the driver section. If still having an issue, please log a ticket on the helpdesk.
Connecting to DB2 using DBeaver / Eclipse
Logging off SeRP Desktop or Updating with DEM Refresh
...
I've been advised to run DEM User Environment Refresh or DEM Refresh'
Click this shortcut, found on the Desktop.
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I've been advised to log off and reconnect but I'm still having an issue
...
To log off Windows please use one of these methods:
From Horizon Desktop Client:
From Horizon HTML Access (Web Client):
Click tab in the tab on the centre-left of the screen (Center Left) to display the menu, click the 'list icon' and then 'Log off'.
From the Windows Start menu:
Right-click the Windows icon on the Task Bar, click 'Shut down or Sign out', then 'Sign out'
