when we create a shared mailbox on the CHI network it should just appear on the left in outlook.  However sometimes this does not happen, in which case please follow these instructions:-

What if it didn't work?

  • If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

  • If that didn't work, then manually add the shared mailbox to Outlook:

    1. Open Outlook.

    2. Choose the File tab in the ribbon.

    3. Choose Account Settings, then select Account Settings from the menu.

    4. Select the Email tab.

    5. Make sure the correct account is highlighted, then choose Change.

    6. Choose More Settings > Advanced > Add.

    7. Type the shared email address, such as contact@ukserp.ac.uk 

    8. Choose OK > OK.

    9. Choose Next > Finish > Close.


Reference: https://support.office.com/en-gb/article/open-and-use-a-shared-mailbox-in-outlook-d94a8e9e-21f1-4240-808b-de9c9c088afd