MDS for logging tickets on Helpdesk - http://helpdesk.ukserp.ac.uk
‘Please note project support will only be provided during our operating hours of Mon-Fri, 9am-5pm.
When raising a request there is an option to search for issues.
This can show many helpful articles which may help you resolve any issues or queries you may have without raising a ticket.
To get a more in-depth search click the Search help link circled in RED
This will allow you to perform a search within the knowledge base:
2. Please select the closest possible option relating to your issue: i.e Software Issue, SAIL System problem etc. If in doubt select Get IT help.
3. Summarise your issue in the Subject line.
4. In the description/main body please provide the following information to help our Team resolve your issue as quickly and efficiently as possible:
Provide a clear and detailed description of the issue/query you are experiencing with as much information as possible. Include your username & project name where possible.
Include steps you have taken to come across the issue and any conditions we may need to consider. Provide clear and concise steps to reproduce the issue, if applicable. Include screen shots of any error messages.
If you are having multiple issues please submit separate tickets. This allows our team to allocate different issues to the most experienced team members and avoids issues being missed.
- To view existing tickets go to helpdesk.ukserp.ac.uk and click on the "Open requests" link at the top